Reviews

Ariel Langlois
Ariel Langlois
02:52 27 Jun 22
Rhea Allen
Rhea Allen
02:37 24 Jun 22
Jake replaced our coil 6/22 just before the upcoming heat on the weekend. I have found all service techs at Jacobs very personable, knowledgeable & efficient, and Jake is no exception. Thank you for your continued excellent sesrvice!
Dane Peterson
Dane Peterson
15:45 15 Jun 22
Nathan Newell
Nathan Newell
21:13 11 Jun 22
Christian arrived on time, performed a thorough analysis of our ductless mini split system and repaired it in a timely fashion. He also provided options for preventative maintenance after educating us on the demands we have been placing in the system. Well done, Jakob’s HVAC
Cordell Schroeder
Cordell Schroeder
20:29 06 Jun 22
Ryan K is a outstanding technician, keeps you informed through the process and helps you understand what will keep your system running more efficiently.
Randy Blaufuss
Randy Blaufuss
18:01 03 Jun 22
Eleanor Ulibarri
Eleanor Ulibarri
16:02 02 Jun 22
Very efficient and knowledgeable. I appreciate hid willingness and patience in explaing what is wrong and needs addressing. A very professional and pleasant young man.
Mike Auvil
Mike Auvil
01:03 02 Jun 22
Always quick to respond and Ryan is great!
Shawn Woodbury
Shawn Woodbury
05:38 23 May 22
Didn't seem concerned about my HVAC situation. was told they could help in 4 to 5 months.
John Hare
John Hare
17:26 21 May 22
Had a new mini split system installed. They installers did an outstanding job and did a good job of explaining the system. The installation was very neat and aestheticlly done. This was a two head system with reasonably long runs. Definitely recommend this company.
Kory Mears
Kory Mears
23:38 16 May 22
Christian was a fantastic technician, found the problem and solved it. I will definitely use them again!
Kyle Miller
Kyle Miller
22:37 13 May 22
I would highly recommend this company. They were professional, friendly and did an great job of keeping in contact with arrival times. Also they did a great job of cleaning up after and explained the operation of the system thoroughly. Thank you.
Amy Urban
Amy Urban
04:17 11 May 22
I appreciate Jacob's making time when my unit wouldn't shut down so I gave five stars. Unfortunately when I came home to find that it was not communicated to me or adult at my house that my unit is now shut down and without a part it won't work and the part will take a lot of money and over a month to get installed. So communication with the people I spoke with, I give you a 2. Sorry
paramjit manak
paramjit manak
14:42 29 Apr 22
Gerry VAN WINKLE
Gerry VAN WINKLE
01:12 18 Apr 22
Maureen Jones
Maureen Jones
17:12 12 Apr 22
Fire place repair and clean
Allison Bergstrom
Allison Bergstrom
12:59 07 Apr 22
Roberta Reyes
Roberta Reyes
21:27 31 Mar 22
Sarah Zabrocki
Sarah Zabrocki
20:59 23 Mar 22
We love Jacob's. First of all, Beverly is delightful. We called Jacob's last summer during the record breaking heat wave after arriving home from a trip to a 92 degree house. They were the only company interested in trying to find a way to help...they worked extra hard to slip us into the schedule. We were so grateful. Ryan showed up after an long day and got us back up and running. He was friendly and knowledgeable, even on this after hours call and a very, very hot day! He treated us like we were his first customer of the day. We've since called them back for additional work and to quote a new water heater. Ryan offered us alternatives as well as education that ended up saving us $1000's of dollars. Literally. Before making a decision, call Jacob's first. Great service. Friendly. Responsive. Knowledgeable. Highly recommend them!
Michael Mack
Michael Mack
19:39 14 Mar 22
Great Service, very helpful and informative. When the service person's vehicle broke down they contacted me right away and still came and provided service the same day. Great job.
Tom Freeburg
Tom Freeburg
15:17 14 Mar 22
A1 service! The tech was friendly, well educated in his business, and very willing to share that knowledge. Within a few minutes I was very glad I had called for their help.They inspected, repaired, tested, explained the issue, and made time for my extra questions. I am more than satisfied, and the price was fair. These guys are in my phone contacts list for keeps.
Gordon St Germain
Gordon St Germain
18:38 11 Mar 22
Julie Sanderson
Julie Sanderson
05:55 04 Mar 22
Jacob's is a business with good service and good employees. Ryan did a diagnostic inspection when our system failed and made good recommendations for next steps. He was patient and thorough, answering many questions.
Evie Williams
Evie Williams
16:47 23 Feb 22
We had airflow issues that caused noise at one of our vents. Jacob was very thorough at tracking down the issue. He found a place where the airflow was restricted. After opening it up, the problem was solved! We also had Ryan out last year to do some HVAC maintenance. Both of them are very knowledgeable and helpful!
Genevieve Polizzi
Genevieve Polizzi
05:19 16 Feb 22
Jacob’s HVAC has been fantastic since I moved to the Wenatchee area, they are very helpful and responsive to any issues you’re having. My thermostat went out and we were without heat in the middle of winter, Jacob’s HVAC came out that same day just a few hours after calling and installed a brand new one. Their customer service is outstanding and a pleasure to work with. The technicians are professional and highly skilled, I couldn’t be happier with the the quality of service.
Kristiina Miller
Kristiina Miller
21:51 28 Jan 22
Every time I call Jacob's HVAC I'm usually crying out of frustration and desperation because of the issues I go through with all of the Heating/Cooling units I manage through several vacation rentals. It is SO RARE for a company (especially HVAC with their packed schedule) to have THE MOST caring staff that is also so responsive, kind, professional and seriously know the definition of Customer Service.I am so impressed by this company and so glad that I ran across them and used them once now to only have used them over and over and over again. I will NOT call anyone else to touch our systems ever again!If I could give more than 5 Stars, I would multiply that times 10! Jacob's HVAC has no idea how much they put me at ease when everything seems to not be working and falling apart.Beverly is The Nicest! She is very professional on the phone but at the same time, she cares "like a mom" about not just the HVAC units but about me as a person! And Ryan... he is Gold!This company will NOT put a bandaid fix on your problem. They will find the problem and fix it right the first time! They even fix every other HVAC's company's errors! And they won't make up stuff that's wrong either! They're super honest!!! A rare trait in a company.I could go on and on... there's so much to say about this company!Choose Jacob's HVAC as YOUR ONLY HVAC company! They also have an annual plan you can join to take care of your units. You will be SO GLAD you did. They're worth every penny spent!- KristiinaProperty ManagerLeavenworth, WA
Wayne Ball
Wayne Ball
01:14 27 Jan 22
Incredibly accommodating, prompt, courteous and competent is how I have experienced this company.A second visit was equally superior. The tech was friendly, competent and thorough, offering helpful advice on how to best operate the system. He went above and beyond expectations.
Stephanie Younie
Stephanie Younie
00:26 22 Jan 22
January 2022…..Called at noon and Ryan here in 3 hours. Fixed the problem in minutes. Thank you SOOO MUCH!!! May 2021….Beverly had a repairman come out within a few days of contacting them and diagnosed the problem. Jacob made a personal visit and recommended a more economical fix. Ryan came a few days later and got the heat pump working perfectly. Summer by the pool has been saved. Thanks for such professional and friendly service!
Steve Mason
Steve Mason
23:38 20 Jan 22
We had our gas fireplace serviced. The technician did a great job and was very personable. The fireplace works as it is supposed to.
Jennifer Smiley
Jennifer Smiley
18:40 20 Jan 22
Stephen Grudier
Stephen Grudier
14:12 20 Jan 22
Excellent response to when my boiler stopped working while the temperatures were in the 20's. Clean, knowledgeable and dedicated to fixing the problem and the related air bleeding the system needed. Thank you.
brian predmore
brian predmore
20:25 19 Jan 22
Becky Bartholomew
Becky Bartholomew
03:55 18 Jan 22
Thanks Ryan!Thanks Beverly!Thanks Christian!
Stuart Woolley
Stuart Woolley
22:12 28 Dec 21
I am late getting this review posted, but our thermostat died in August/2021 on a Sunday night and the company that installed the furnace in 2014 was scheduled out 7 days. We called Jacobs on Monday and they were there first thing Tuesday...they got the A/C working and ordered a thermostat. They came back when the part arrived and we were extremely happy with the overall experience.
Jennifer Jones
Jennifer Jones
21:22 16 Dec 21
Our gas fireplace would not turn on so I called Jacobs. The scheduler was helpful and pleasant. I am impressed by the cell phone notifications asking if they could come sooner (of course!) and also letting me know my repair person was at my home for security purposes. Christian, the repair tech, was very polite, clearly explained the issue to me and fixed it in no time. He also covered his shoes with booties (we have white carpet)--very appreciated! I called to tell them how impressed I was with Christian, with both his knowledge and demeanor. All in all, what an outstanding company to deal with, both via phone and in person!
mnmspots2
mnmspots2
20:02 01 Nov 21
Jim Johnston
Jim Johnston
02:56 17 Sep 21
Jacob have me great advice on two HVAC units I needed to replace.
Chris Krueger
Chris Krueger
23:02 07 Aug 21
Jacob and his team were able to figure out a solution for a ductless system for my house that was less complicated than the competition which saved me money. It is now years later and the system has worked flawlessly. I highly recommend Jacob's.
Kelani Mirau
Kelani Mirau
17:28 28 Jul 21
Ryan & Taylor where absolutely fantastic! They were very informative and professional. Jacob’s HVACR is very responsive and caring about your needs. I highly recommend this business for all your heating and cooling needs!
Miguel Gonzalez
Miguel Gonzalez
00:08 28 Jul 21
Sharon Tompkins
Sharon Tompkins
03:03 24 Jul 21
In my desperation with the heat wave of 110-114 my A/C went out.Beverly took my call at 5:30 PM, Ryan met the need and came to my condo at 9:30 PM that same evening. Ryan did the diagnostic study and within a couple of days Kasandra brought me a portable air conditioner and took the needed information for replacement of a new unit. Ben came on the scene in blazing temperature and did an excellent job of installation! I found this team very outstanding and would highly recommend the professional, supreme services of JACOB'S HEATING AND A/C. They rate 5 star plus with me. LeeAnn Matson
David Yonaka
David Yonaka
23:35 13 Jul 21
These guys earn every dime they make, everyone was weeks out to come out and fix our AC but not Ryan, he was out recently to do some maintenance and a minor repair and the blower motor went out today during a heat wave he made it work into his schedule. Great Company, amazing techs and you know they care instantly. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Jaime Souza
Jaime Souza
18:24 01 Jul 21
Jessica Kellogg
Jessica Kellogg
19:18 30 Jun 21
They were kind, fast, efficient, knowledgeable and I loved that they are also family oriented. I would say the 3 main things were:1) Honesty and High Integrity (they did not try to up sell me on anything)2) Family Oriented - the owner came out to fix the problem and brought his son who was incredibly respectful and clearly wanted to be with his dad and help. (I was highly impressed by that)3) Respect - From the receptionist, tech employee and the owner all were incredibly friendly, helpful and treated me with respect.I would highly recommend this company.
Melinda Crawford
Melinda Crawford
18:06 24 Jun 21
On the first day of a heat wave, our AC stopped working! We called Jacob's HVACR, who was recommended by a plumber we know. The serviceman arrived during the window of time provided, and checked the AC/Heating systems, and the thermostat. In less than an hour, everything was working perfectly, and continues to work perfectly. We're so pleased with Jacob's HVACR, including the price we paid!
S Kirk
S Kirk
19:30 23 Jun 21
Company technician provided a less than thorough diagnostic of our AC system and did not disclose cost of parts replaced. This resulted in a revised, much higher bill than expected. After the visit I had to help collect information on our AC system to aid in finding replacement parts because tech didn't. Repair quote was for a leaking coil, and came in around 2K. This was determined by only a visual inspection of the coil. Because of the suspect diagnostic process we got a second opinion by another company. Their thorough diagnosis found our system was not leaking, simply low on refrigerant as it hadn't been serviced since we bought house. After a small recharge of our system it was (and is) running great. Their total bill was less than half of Jacob's. Had we continued using Jacob's we would have "fixed" a system that didn't need repairs yet, and at significant cost. I feel this could have all gone better had the tech done a thorough diagnosis using gauges and checking vent temps on the system - instead of a quick 30 min visit and "phenomenal" visual abilities (as I was told) to find leaks and determine system health. I question the ethics of a company that does not do proper diagnostics, doesn't disclose part replacement costs, and recommends unneeded repairs. For basic diagnostics and parts I found their costs run high. We cannot recommend, and will never use Jacob's for any future HVAC work.
Our technician Ryan Kinney from Jacob's HVACR was as good as he could have been. He was courteous, knowledgeable, prompt, and friendly. I would highly recommend him for any of your HVAC needs. Matt
Barbara
Barbara
17:34 08 Jun 21
Scott Smith
Scott Smith
14:59 24 May 21
Mary Boyter
Mary Boyter
03:06 18 May 21
Very professional, efficient, got the job done in a timely manner, cleaned area afterwards. Would recommend Jacob's to all my friends.
Kimchi Kimchi
Kimchi Kimchi
21:19 06 May 21
Ron Snyder
Ron Snyder
18:12 27 Apr 21
Super fast response, great ongoing communication, very knowledgable technician; overall the best service I've ever received for anything related to home repair.
Jimmy Wallace
Jimmy Wallace
20:48 15 Apr 21
Both Ryan and Jacob have helped us figure out and fix a complex residential electric boiler and hydronic floor/hot water system. They’re professional, on time, responsive and reliable, and have expertise unmatched in north central WA.
Chris Gentili
Chris Gentili
18:28 15 Apr 21
They were very responsive for how busy they were and the technician was both knowledgeable and personal. Overall great service and will use again for any heating/AC needs.
Rob Allen
Rob Allen
18:29 14 Apr 21
Wonderful from start to finish. Extremely happy with the finished product.
Harry
Harry
17:36 02 Apr 21
The technicians from Jacob's HVAC were masked, knowledgable and explained the problem with my chiller unit clearly. Ryan's suggestions saved over 1/3 the cost of purchasing and installing a new unit. I am very satisfied with the results, will use them again if needed, and heartily recommend them to others.
Fred Meiner
Fred Meiner
19:59 07 Mar 21
Very responsive and reasonably priced service. Very helpful.
Becky Bell
Becky Bell
19:50 06 Mar 21
Delightful employees. Came quickly when my furnace went out
G Sellers
G Sellers
19:30 28 Feb 21
Was wondering how a heating compay could have a 5 star rating with so many reviews - Now I know!!! The technician was so knowledgeable and even passionate about his profession it was refreshing. He walked me through all aspects of my old electric heating system and even calculated return air flow to make sure that was not the issue. Problem was resolved and for once I had confidenece in the diagnosis. All for a reasonable price too!
Seth Mckee
Seth Mckee
02:42 25 Feb 21
C E
C E
23:59 15 Feb 21
Connected and tested gas lines for hook-up. Very friendly and timely service!
Shawn VanHorn
Shawn VanHorn
00:24 05 Feb 21
Alien Dave
Alien Dave
21:28 04 Feb 21
Jacob's HVAC is a company I highly recommend. They are Professional and Responsive looking out for what YOU are looking for and want. Rest assured they will keep you warm and cool. Jacob's HVAC are the most knowledgeable company for the greater Wenatchee area I personally know. Jacob himself and crew will work hard for you. I have had Jacob do many jobs for me and one thing for sure JACOB is a HONERABLE GREAT MAN!
Robert O’Twomney
Robert O’Twomney
18:39 03 Feb 21
We had a great experience with Jacob's HVACR! Jacob, the owner, came out to do a site inspection and estimate quickly after contacting their company. During his estimate we talked about cooling and heating needs, and he designed two systems for my two buildings that turned out to be significantly less expensive than other quotes I received from leading HVAC companies. I was for sure skeptical of the difference in price and system size, so he walked me through how I was being over sold for my needs. So far his systems have been keeping us nice and warm this winter.In terms of install, Ben was knowledgable and professional, and dealt with any hiccups he encountered with a can do attitude. He even made a great suggestion that instead of using the conduit covers that we preserve the look and feel of our house by building out cedar trim to cover the lines. In agreeing to do so, he and his team were able to route the lines in a less conspicuous manner. Mind you, they did the bigger install even with 2 plus feet of snow on the ground!All in all the entire team was professional, effective, and efficient...not to mention they saved me thousands over what I thought I was going to have to spend based on other system quotes.I would definitely work with them again and have already recommended them to three people that have hvac needs in their projects.System needs - two cabins, two external hyper heat units, four head units, internet controlled units.
Susie Rose
Susie Rose
21:36 02 Feb 21
Ryan and his co-worker, Aslen, came to my house to repair our gas fireplace. They were very thorough and professional, repaired the issue and performed tests to make sure everything was working as it should. They made every effort to keep the area clean and left left the space exactly as it was before they arrived. This is the second time I’ve had the pleasure of working with Ryan. Last year, he fixed an issue with our AC unit, which two other companies (and many service calls) couldn’t seem to figure out. Ryan is great-very knowledgeable, professional and really friendly. I’d highly recommend him and the company to anyone looking for HVAC or fireplace service!
Shawn Haynes
Shawn Haynes
18:45 20 Jan 21
Jacob's HVACR is prompt, professional, and knowledgeable on a range of topics from AC, Heating, and refrigeration. One of the best contractors I've come across to service your home if you live in Wenatchee, Cashmere, Leavenworth or Plain. Highly recommended.
Sheryl Jeffries
Sheryl Jeffries
18:00 12 Jan 21
Loved their friendliness, promptness and professionalism. They always called me back if I had questions, had a service man coming (and what time) and made sure we were completely satisfied with their work. thank you Ryan and Jacob...good job!
K. M.
K. M.
03:36 10 Dec 20
Service technician was very professional and knowledgeable. I was impressed with their level of attention to detail and thoroughness. I highly recommend Jacob's HVACR service to anyone needing HVAC services in the Greater Wenatchee Valley.
Andra Freet
Andra Freet
22:13 08 Dec 20
Ryan was friendly, professional and took the time to educate me on our system, which we had inherited from a previous owner. He even took the extra time to check out other parts of our HVAC system to address any potential issues. I greatly appreciated his knowledge and his advice.
Brian McNeill
Brian McNeill
18:46 07 Dec 20
Tracy and Ryan were extremely professional, communicative and punctual. Ryan (the tech) was very knowledgeable and willing to make a difficult repair rather than simply replace a major component in my outdoor unit. This saved me well over $1000.00 and is as good as new. I have worked with other HVAC companies who were nice enough, but nowhere near as “on the ball” as Jacob’s was! I’ve already scheduled them to look at another issue on a unit on another property! For once, I am confident the work will get finished, and finished right!
Deina Seiber
Deina Seiber
01:24 07 Dec 20
Bill Tucker
Bill Tucker
18:46 06 Dec 20
I am a retired general contractor and I have used many heating and cooling companies in my career. I had a problem with my boiler system and contacted Jacob's. They came out promptly, diagnosed the problem and made the repairs that another heating company could not figure out. I highly recommend Jacob's for all of your mechanical heating and cooling needs.
Tim Preston
Tim Preston
18:36 05 Dec 20
Speedy, dedicated, honest, and accurate. What else could you ask for?
Barb Bourgeois
Barb Bourgeois
20:19 04 Dec 20
I found the gentleman who came to my home very personable and helpful. He spent some time also looking for what I thought was a condensation problem in the ducting but turned out to be water leaking into ceiling. I received updates via text from the company to confirm the appointment and also when serviceman was on his way to my home. After checking on my heat pump and announcing it is doing just fine, he suggested that in the Fall I consider doing some maintenance but that it could wait until then. No up-sell, no padded bill. I will definitely use them again.Update about 4 months later.....Ryan came and did HVAC maintenance that needed doing as well as a replacing the fan motor that had failed. I believe he might have saved us from a serious fire because we had left the system on not knowing that was a bad idea. He was able to procure a new motor and replace it quite quickly. I continue to find Jacob's to be reliable, competent and professional. Will use them again if need arises as I trust them.
Scott Eggers
Scott Eggers
23:24 03 Dec 20
I cannot express my thankfulness enough about Jacob's honesty, integrity and great rates. He fixed my furnace issues and quickly. He answered all my questions and told me what to watch for, to keep it top notch. Great business!! I recommend him to all my friends and family.
J. Erickson
J. Erickson
15:49 02 Dec 20
Tech found the problem quickly and had the failed part in his service truck.Thank You, Jacobs!
Roger Downer
Roger Downer
15:26 01 Dec 20
Rachel Jaffee
Rachel Jaffee
19:08 22 Nov 20
Jacobs was fast, flexible, and easy to work with. I lost heat and they acted quickly to make sure I had my new unit in without any added stress to me. Super professional and easy to work with.
Nick Barmon
Nick Barmon
20:15 09 Nov 20
Michael Newton
Michael Newton
21:13 02 Nov 20
Re: Jacob’s Heating Cooling RefrigerationJacob and his crew, Ben and James who did the installation and Cassandra, Tracy and Kathleen in the office, all worked together to install my new American Standard heating and air conditioning system.My house was built in 1930, so doing anything to it is always an adventure. In my case, I was replacing a 40 year old gas furnace and dividing the house into two zones from one. Ben and James handled it all and did a great job.The office handled all the financial arrangements and kept the paper work flowing.I am very satisfied with the whole transition and I am looking forward to having a reliable system to heat and cool my house for many years.Michael NewtonWenatchee, WA
Rebecca Mills
Rebecca Mills
23:51 26 Oct 20
Jacob's HVACR has amazing service! After dealing with the poor service of two other HVAC companies in the area, it was a relief when Ryan showed up and with a friendly demeanor and quickly resolved the issues with our American Standard system. Thank you so very much!
Jacob Strieck
Jacob Strieck
01:14 21 Oct 20
Jacob's was great about accommodating my schedule to get my repair done. Ryan was able to deal with my difficult attic access to quickly diagnose and fix my heat pump, and he did a thorough inspection of my entire system. I will definitely use them again in the future.
Ryan came out to the house. I was a little apprehensive for I have never dealt with this type of company but, Jacob's came highly recommended. I'm glad that I chose Jacob's. Ryan was personable, professional, knowledgeable, and an actual nice guy. Ryan found the problem within minutes and gave me three options within 10 minutes. He also gave my system a checkup. You can't go wrong with Jacob's.
KIRK SPAETH
KIRK SPAETH
23:03 20 Aug 20
Kirk SpaethKirk & Kevin Spaeth recommend Jacobs HVAC. Very professional, reasonable, excellent customer service! 5 STARS!!
Theodore O'Donnell
Theodore O'Donnell
23:24 19 Aug 20
They were courteous on the phone, showed up at the scheduled time, and the serviceman was courteous, knowledgeable, professional, and thorough. He explained what he did in the service call and made recommendations for maintaining longer life and health of our H/AC system. We would use them again and recommend them to others. They do a good job.
Thomas Overcast
Thomas Overcast
19:49 19 Aug 20
Jacob's gets my highest rating -- they were everything you would hope for in a service company (and so often don't get). From now on, I won't use anyone else for any HVAC work that needs done at our houe.
Aaron Johnson
Aaron Johnson
17:22 19 Aug 20
Technician was on time and professional. He explained everything and didn’t try to sell me on services I didn’t need. I plan on using Jacobs in the future.
Mike Nash
Mike Nash
18:56 18 Aug 20
Super responsive, friendly, easy to work with, dependable. Would recommend!
Michelle Pike
Michelle Pike
17:46 11 Aug 20
David Millheisler
David Millheisler
19:06 05 Aug 20
Steve Albright
Steve Albright
14:47 05 Aug 20
Jacob does a great job and makes sure things are done right. Cost of repairs is fair and competitve.
Mike Fleming
Mike Fleming
19:36 04 Aug 20
As a property manager I have several vendors that I call on for all the various repair/maintenance issues that arise and Jacob's HVAC is my go to for all things heating and cooling.. I started using Jacob's HVAC several years ago and have always been pleased with the finished product. Jacob has done everything from simple repairs to installing mini splits, and installing larger commercial systems, and always make sure to get it done right.
Michael Peterson
Michael Peterson
17:04 04 Aug 20
We've used Jacob's since we moved to Leavenworth about six years ago; we tried out two other companies first and felt that we were getting taken advantage of; Jacob found another way to replace what was broken on our heat pump without replacing the entire system. Our recent service event was another significant issue with the heat pump, and Jacob and his team made multiple visits to make sure they got it up and running before it got really hot. They are always thorough and professional, and I've always felt their rates were fair.
Dan Hamilton
Dan Hamilton
14:59 03 Aug 20
Always appreciate Jacob coming to the rescue!
Dawn Jensen Nobile
Dawn Jensen Nobile
19:33 01 Aug 20
The problem was explained clearly, options were presented, and a very common sense immediate low-cost solution was applied.
Beau Patterson
Beau Patterson
17:59 17 Jul 20
These guys are responsive, prompt, competent and highly professional. I enthusiastically recommend them, we needed a ductless heat pump delivered and installed ASAP and they delivered.
Gordon Congdon
Gordon Congdon
17:37 11 Jul 20
Jacob's HVACR just installed a ductless Mitsubishi heating/cooling system in our home and the installation techs, Ben and James did a superb job of navigating the challenges of our 90 year old home! Polite, professional and competent: thanks so much!
Ronald Madison
Ronald Madison
18:28 07 Jul 20
We were very pleased with the knowledge and professionalism the young man possessed. He diagnosed our problems, even taking pictures and explaining the issues so we could understand what needed to be taken care of. I appreciated him taking time with us. He was very personable .
Katie LaPoint
Katie LaPoint
17:56 07 Jul 20
Great work! Very honest and and clean work.
aaronbessonette
aaronbessonette
15:14 22 Jun 20
Jacob's HVACR was a pleasure to work with. Their transparency and communication throughout the process was exceptional. A very honest and professional company. Thank you!
Trisha Morris
Trisha Morris
17:19 18 Jun 20
Friendly and honest HVAC inspection
Sandy Loomer
Sandy Loomer
05:18 18 Jun 20
Jacob was extremely professional and thorough. He took care of the issue with my system and everything is working great now! Highly recommend.
Duane Hauff
Duane Hauff
01:34 18 Jun 20
Technician was friendly and very professional. Had my system up and running in no time. Will recommend to others.
Jessica Sturtz
Jessica Sturtz
00:44 29 May 20
I called mid day and Jacob came that evening. He was so incredibly helpful and informative and got my AC up and running in no time at all. I’m so grateful for the time he made at the end of his day, will definitely be using in the future.
Laura Jaecks
Laura Jaecks
18:55 28 May 20
Jacob's is our go to company. We have witnessed numerous occasions where Jacob has chosen integrity over profit. We trust him to do the right thing.
Shawn DeLancy
Shawn DeLancy
16:10 20 May 20
We called Jacob's for an estimate. Jacob came out and was responsive and professional. I would recommend them for any project that you are needing to get done.
Andrew Gingerich
Andrew Gingerich
13:47 17 May 20
Jacob is a good guy for this valley.
Sheila Salmon
Sheila Salmon
16:34 15 May 20
Our first experience with Jacobs HVAC was when our furnace went out in the coldest days last winter. Jacob came out after hours, diagnosed the problem and we were up and running within in a short time.Our second experience required extensive relocation of heat supply and cold air return in our home. It was a difficult job. His crew was great to work with and kept us informed throughout the job to completion.We highly recommend Jacobs HVAC Heating and Air!Mike and Sheila Salmon
Ben Harmeling
Ben Harmeling
20:17 14 May 20
matt bruggman
matt bruggman
18:47 14 May 20
Jacob anf gis crew are professional and thorough
Stephen Hewitt
Stephen Hewitt
17:48 13 May 20
Pros: Very good, thorough job. The quality of the work was great. We called and got an appointment scheduled for the very next day. Our system was working inefficiently and now it is working properly.Cons: The tech arrived almost an hour late (he did call to let us know) and we were charged almost $500 for a what was essentially a cleaning. Expensive for 90 minutes of work involving no parts or repairs.
Emily Anderson
Emily Anderson
16:58 13 May 20
Jacob and company are really fantastic. Very good quality products and install. The install process was easy, the techs were all very friendly and professional. Jacob himself comes by a few days after the install to inspect everything one more time for you andaand any questions you might have. We are super happy with the end result and highly recommend!!!
Carolin Piepel
Carolin Piepel
23:59 26 Feb 20
Jacob was here as soon as he was able. He made an appointment as soon as he had the part in hand. I felt comfortable having him work when I was unable to be home.
Daniel Schou
Daniel Schou
01:52 11 Feb 20
T Brost
T Brost
02:07 23 Jan 20
spent years in the construction industry so believe me when I say the staff and technicians at Jacob's HVAC/R are truly a breath of fresh air in the industry. They are honest, professional, respectful, and timely. I recommend everyone use Jacob's for any of your heating, cooling, or refrigeration needs, it's a call you will not regret making.
Janeva Moses
Janeva Moses
02:00 22 Jan 20
Our experience was great. Came the same day we called. The man was really nice, fixed us right up.
Daniel Bong
Daniel Bong
20:12 10 Dec 19
Excellent service taking into consideration the needs of a disabled household member. Prices are very reasonable and we have confidence in the integrity of the owner.
Always professional, courteous and thorough. Very appreciative of their service. Thank you.
Don Furness
Don Furness
01:23 27 Nov 19
He did a very thorough job in checking our furnace and air conditioning. Early to the appointment and explained every great. Definitely a great job.
Adam Trotter
Adam Trotter
19:29 26 Nov 19
Tom and Kim Crawford
Tom and Kim Crawford
05:06 26 Nov 19
We were very pleased. They were very thorough and didn't rush. We can't say enough about them. Thank you for putting "SERVICE" first.
Paul Waits
Paul Waits
19:34 21 Nov 19
Gary Steele
Gary Steele
19:29 21 Nov 19
Thanks Jacob - we appreciate your professional services.
Kari P
Kari P
18:14 21 Nov 19
I arrived home to a rumbling furnace late Friday evening. Called Jacobs HVAC to report and received a return call that night. He made time on his Saturday with family to get my furnace back up and running. The temps had just dropped so I couldn't imagine the inside temp after a weekend without heat. This is my 2nd experience with Jacob. The 1st was when the fan connected to my pool heat pump stopped working. Both times, Jacob has been timely, efficient and very professional. It's so refreshing to have a super kind hearted and totally reliable business owner that cares about consistently providing superior customer service. Thank you Jacobs HVAC!! 🙂
Dee Christiansen
Dee Christiansen
03:19 21 Nov 19
Karen Lucas
Karen Lucas
02:06 21 Nov 19
Jacob's HVACR installed a New Mitsubishi heat pump and 2 ductless units in my house. It work great. They were professional and respectful to me and my home. They came when they said they would and did a great job. Thank You so much Jacob's HVACR!
Lorna Osborne
Lorna Osborne
17:19 20 Nov 19
Unfortunately we need to replace our current system, fortunately we know who to call!Jacobs came out in a timely manner, got us up and running for the rest of the summer, and will be back in Spring before the hot weather arrives.Nice people, trustworthy and local!!Call them!!!
Tim McMinn
Tim McMinn
01:07 14 Nov 19
Very professional. The hvac system was installed quickly and correctly. I would and will use them again for any hvac issues that may arise.
njamsheed jamsheed
njamsheed jamsheed
21:28 11 Nov 19
Love Jacobs Heating And Cooling! They came out and solved the problem with my AC unit immediately. Turned out something more was wrong than originally thought but they quickly figured it out and made sure things were working the way they should and followed up a few days later just to make sure. A very professional organization, friendly, responsible, responsive to their customers needs and very knowledgeable. I highly recommend.
Bart Maas
Bart Maas
22:01 10 Nov 19
Judy Baratta
Judy Baratta
21:28 06 Nov 19
We have had a great service on an older heat pump from Jacob and his team. A part was still under warranty and they managed the replacement on our behalf. Who could ask for more? On time pleasant and professional. We will keep using them.
Michael McDowell
Michael McDowell
23:02 29 May 19
Another local, popular HVAC said I needed a new system, to the tune if $9k for the economy system. I asked Jacob to give me a quote on a new system, and after doing his calculations, he told me my system was sufficient ( though could be upgraded), but that the distribution of the air was insufficient. After telling me what needed to be done, I had all the information to do it myself. He asked if I wanted him to quote the work, or not. I really appreciate his helpfulness and honesty; he’s not just looking for money. I would recommend him over any others in town.
Jeremy Wrzesinski
Jeremy Wrzesinski
01:28 04 Apr 19
Jacob's put in a brand new ductless system in our home and we couldn't be happier. Energy efficient plus a $1000 PUD rebate after we installed it! Jacob and his crew were clean, efficient, and professional. Highly recommended!
Jennifer
Jennifer
22:25 09 Feb 19
We had Jacob's install a mini split system that we had already purchased. They were dishonest about multiple things throughout the business deal. They billed us over double the price they estimated and charged us $1500 for "drive time" (we live in Cle Elum). Online it states they service the Cle Elum area. When we called and talked to the front office, she insisted the drive time was included in the quote and she also stated they had problems with that before. We can guarantee that it was not included or mentioned to us, because we would have gone with someone local if that was the case. Another thing they were dishonest about is charging us for 5 hours of drive time when it takes just over an hour to get here from Wenatchee. It should have been 3 hours max. Also, the day after they installed the system, one of the system heads was not blowing hot air. When called, he insisted it was before he left the night before. Turns out there was a valve that was not turned on so there was NO WAY it was blowing hot air when he was here like he said. From our experience, very dishonest company and would highly not recommend.
Steve Hagen
Steve Hagen
17:23 28 Aug 18
I highly recommend Jacob Heating and Air for all needed installations and repairs! They installed 2 A/C heat pumps at our home this summer. They were very conscientious, double checked everything before they left and the systems worked great all summer. Family owned and operated, they give you a feeling of trust in all they do.
Gordon Strand
Gordon Strand
22:08 14 Aug 18
by Gordon StrandAs a retired contractor,I was pleasantly surprised by the response I received from Jacob's HVACR concerning my project. Jacob designed the system I required and I received a quote in a timely manner. My projectproceeded on schedule, as quoted, worked flawlessly and we could not be happier. Plus Jacob assisted us in receiving a rebate from our utility!
Richard Tonseth
Richard Tonseth
20:35 13 Aug 18
Supplier (Honeywell) was slow. However service and installation was excellent.
Rolf Dahmen
Rolf Dahmen
13:37 13 Aug 18
I can honestly say that Jacob's is the only HVAC company that I would use again and recommend to my friends and family, after getting several bids for a complete system replacement they were the only ones that also would replace the existing cooling lines between heat pump and furnace. The installation was difficult but they did a great job for a very reasonable price. They made follow up calls to make sure all was well. I plan on using Jacob's again for my Mom's heat pump system which is currently on it's last leg. I definitely recommend this business for anyone's HVAC needs.
S S
S S
02:50 10 Aug 18
We engaged Jacob's HVACR to install a ductless heat pump system in our 110 year old rental. We greatly appreciate their service and highly recommend them to everyone.Thank you,Gary & Susan Steele
Ted O'Donnell
Ted O'Donnell
00:54 10 Aug 18
This was a service call to replace filters and service the system. The work was done promptly and professionally. We got an extra filter for a DYI replacement in 6 months. Jacob gave us education about our system and suggested money-saving options. We highly recommend Jacob's HVAC company. We are very pleased with the service. Thank you, Jacob.
Michael Ruppenthal
Michael Ruppenthal
17:04 09 Aug 18
Have used a few times and recommended to friends and neighbors. Prompt response, fair pricing and complete and comprehensive repair of both our split A/C units and radiant heating system. They were able to repair both after two other companies tried and failed. Incidentally the other two firms were far more expensive, far slower and needless to say unable to repair our issues. Jacob was and has done the same for a few friends and neighbors.
Liz Johnson
Liz Johnson
00:06 07 Aug 18
All the staff were easy and pleasant to work with. They showed up on time and were knowledgeable about the unit and it's installation. I would highly recommend this company.
Mainsail set
Mainsail set
23:12 06 Aug 18
Heating systems, I've learned, can be finicky creatures and my radiant system has been just that. My system was installed by another contractor and I had started to have issues with it. I had limited success with fixing the boiler and system until Jacob arrived. He took his time to analyze what was going on, corrected settings, adjusted and cleaned the boiler and I went from what I thought was a failing boiler to one that worked flawlessly. Jacob gave me instructions on what to look out for, how to make minor adjustments when needed and he will be my first call when my boiler needs another visit.
Roger Stenzel
Roger Stenzel
19:26 05 Aug 18
Jacob’s HVAC came out right away and had all the parts on hand to repair my furnace and answered all my questions. They treated me with respect and charged a fair price. I would recommend them and call them again.
julie davis
julie davis
21:46 02 Aug 18
My heat pump works great now and my electric bill is lower. The serviceman called ro let me know he would be a few minutes late, which I really appreciated. I highly recommend Jacobs HVCAR to all my friends.
Jeff Hallman
Jeff Hallman
18:04 31 Jul 18
Would only call Jacob's HVACR from now into the future....nobody is perfect, but the effort that they put forth and the genuine level of service...Jacob's HVACR is the real deal. Thanks for repairing our home on several occasions!
Casey Wyatt
Casey Wyatt
03:07 28 Jul 18
Great service. They weren’t booked out too long, and showed up right on time. The tech explained everything and answered my questions. He had my system up and running right away and did all the safety and maintenance needed. Rates were reasonable.
Chuck Bennett
Chuck Bennett
19:38 21 Jul 18
We were impressed with Jacobs experience and integrity. He saved us valuable time by using his expertise to get repairs done and gave us a piece of mind because he consistently fulfills his promises. We were charged a reasonable amount for the excellent work performed and use him for all our home and rental repairs .
Craig Vieting
Craig Vieting
04:37 21 Jul 18
We had Jacob’s install our new furnace and heat pump. 6 months later he recharged the system free of charge. A year later he discovered 2 manufacturers defects that allowed Freon to leak- he repaired and recharged the system free of charge to me and there was no manufacture warranty. Thank you Jacob’s
Becky Mundall
Becky Mundall
17:11 20 Jul 18
We are impressed with the quickness and the quality of work preformed! We will recommend Jacobs HVAC to anyone that asks! Thanks guys and we hope to do more business with you in the future!
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Heat Pump Maintenance in Wenatchee 98801

“Jake did a great job of explaining things!”
- Russ F.

Air Conditioner Repair in Wenatchee 98801

“Honestly such a great experience. Ryan walked me through everything…and taught me so much. Fixed the immediate need and we came up with a plan for other preventative items…I have an older home…highly recommend!!!”

- Gina D.

Air Conditioner Repair in Wenatchee 98801

“Ryan was very helpful. Answered questions and was thorough in identifying issues. Showed me leaks in the system using soap spray. Described in detail the items that are urgent care to get my system back up and running. Also described other preventative items that can tax the system and make it work harder than necessary. Patient, professional, knowledgeable and a good listener.”

- Sterling K.

Air Conditioner Repair in East Wenatchee 98802

“Jake came out to fix my air conditioning unit after an issue was found during a normal maintenance appointment. He was kind and professional. The issue was fixed within an hour and I have a working unit going into summer! Couldn’t be happier with the service provided by Jacob’s HVAC/R”

- Chynna S.

Air Duct Replacement in East Wenatchee 98802

“I needed a single air duct rerouted to finish a shower installation. Jacob’s did everything they said they would. Quoted me, confirmed appointments, arrived on time and communicated every step of the way. The crew arrived and was very personable, was able to explain everything there were going to do and then followed through. Excellent service. I highly recommend.”

- Jim J.

Same Day HVAC Service

Great Service, very helpful and informative. When the service personnel’s vehicle broke down they contacted me right away and still came and provided service the same day. Great job.

Michael M.

Great HVAC Service

Highly recommend for service.

Patricia L.

Courteous and Knowledgeable HVAC Company

Quick responses, courteous and knowledgeable people, kind and caring. Great Value.

Martha T.

Excellent HVAC Company

Was exactly what I needed.  They were very communicative regarding when they would be there, and what to expect.  The technician was the BEST I have ever had.  Knew his stuff, did that little extra, and was incredibly patient and diligent.  I highly recommend them.

Glen P.

Gas Fireplace Service

We had our gas fireplace serviced. The technician did a great job and was very personable. The fireplace works as it is supposed to.

Steve M.

Need HVAC Service?

Contact the experts at Jacob’s HVAC/R.

Call us at 509-293-1441!